All Kelly Gail Jewelry pieces are individually handmade by Kelly Gail herself to your size specifications at time of purchase. Lead time on production sometimes takes 2-3 weeks before an item can be shipped. Please be patient with delivery times. If you need a shipment expedited for gifting purposes, etc. exceptions may be arranged depending on conditions. Please e-mail Kelly Gail directly for arrangements: Kellygailjewelry@gmail.com
If you need to cancel or change an order after submitting purchase, please e-mail Kelly Gail directly within 24 hours of placing the order. Kellygailjewelry@gmail.com.
When your order ships, you will receive an automated email containing tracking information.
Shipments require a signature for delivery to ensure your package arrives securely. Kelly Gail Jewelry cannot be held responsible for packages that are undelivered, miss-delivered, or damaged in transit. If you have any questions about shipping, e-mail Kellygailjewelry@gmail.com.
Please keep in mind, all items are handmade & hand polished. Stones are selected individually for each piece and set by hand. With this; product photography may differ only slightly from the actual product you receive. Kelly Gail works extremely hard to exceed expectations and provides the utmost attention to detail with creating each piece specifically for you. If you are not 100% satisfied with your purchase, please let us help you with a replacement, exchange, return or repair. Please contact Kelly Gail directly via e-mail to discuss order details.